Location: Columbia, MD
Type: Full-Time
Responsibilities:
-
Customer Service & Communication
- Serve as the first point of contact for clients via phone, email, and in-person inquiries.
- Address customer questions, schedule appointments, and direct concerns to appropriate team members.
- Maintain professional communication with clients, suppliers, and subcontractors.
-
Office Operations Management
- Organize and maintain office files, records, and documentation for contracts, permits, and invoices.
- Oversee daily office operations, including ordering office supplies and ensuring proper equipment functionality.
- Ensure compliance with company policies, OSHA regulations, and local building codes.
-
Scheduling & Coordination
- Coordinate project schedules, employee work assignments, and subcontractor timelines.
- Update and track project progress in the company’s CRM or project management system.
- Monitor deadlines and ensure tasks are completed promptly.
-
Financial & Administrative Support
- Process invoices, purchase orders, and payroll submissions.
- Assist in tracking expenses and generating financial reports for management.
- Collaborate with the accounting team to ensure accurate billing and payments.
-
Sales & Marketing Assistance
- Support the sales team by preparing proposals, contracts, and client presentations.
- Update the company website and social media platforms with relevant content.
- Monitor incoming leads and ensure timely follow-up by the sales team.
-
Problem-Solving & Decision-Making
- Address and resolve administrative or logistical challenges as they arise.
- Identify areas for process improvement and recommend solutions.
-
Team Collaboration
- Work closely with project managers, estimators, and field staff to ensure seamless project execution.
- Participate in regular team meetings to provide updates and insights into administrative operations.
Qualifications:
-
Education & Experience
- High school diploma or equivalent required; an associate’s or bachelor’s degree in business administration or a related field is a plus.
- Proven experience in an administrative or office management role, preferably in the construction, roofing, or similar industry.
-
Technical Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and project management software (e.g., JobNimbus, Buildertrend, or similar).
- Familiarity with CRM systems and basic accounting software (e.g., QuickBooks) is preferred.
-
Organizational & Communication Skills
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills to interact effectively with customers, vendors, and team members.
-
Problem-Solving & Decision-Making
- Ability to identify and resolve administrative issues quickly and effectively.
- Demonstrated aptitude for making sound decisions in a fast-paced environment.
-
Customer Service Orientation
- A customer-focused attitude with the ability to handle inquiries professionally and empathetically.
- Experience providing exceptional support to clients and colleagues.
-
Additional Qualifications
- Knowledge of construction terminology, processes, and permit requirements is a plus.
- Ability to adapt to changing priorities and take initiative in improving administrative processes.
- Strong attention to detail to ensure accuracy in all documentation and reporting.
Candidates should demonstrate a strong work ethic, reliability, and a team-oriented mindset. This position offers an opportunity to contribute to the efficiency and success of a growing roofing company.
