Location: Columbia, MD
Type: Full-Time

Responsibilities:

• Customer Service & Communication
  • Serve as the first point of contact for clients via phone, email, and in-person inquiries.
  • Address customer questions, schedule appointments, and direct concerns to appropriate team members.
  • Maintain professional communication with clients, suppliers, and subcontractors.
• Office Operations Management
  • Organize and maintain office files, records, and documentation for contracts, permits, and invoices.
  • Oversee daily office operations, including ordering office supplies and ensuring proper equipment functionality.
  • Ensure compliance with company policies, OSHA regulations, and local building codes.
• Scheduling & Coordination
  • Coordinate project schedules, employee work assignments, and subcontractor timelines.
  • Update and track project progress in the company’s CRM or project management system.
  • Monitor deadlines and ensure tasks are completed promptly.
• Financial & Administrative Support
  • Process invoices, purchase orders, and payroll submissions.
  • Assist in tracking expenses and generating financial reports for management.
  • Collaborate with the accounting team to ensure accurate billing and payments.
• Sales & Marketing Assistance
  • Support the sales team by preparing proposals, contracts, and client presentations.
  • Update the company website and social media platforms with relevant content.
  • Monitor incoming leads and ensure timely follow-up by the sales team.
• Problem-Solving & Decision-Making
  • Address and resolve administrative or logistical challenges as they arise.
  • Identify areas for process improvement and recommend solutions.
• Team Collaboration
  • Work closely with project managers, estimators, and field staff to ensure seamless project execution.
  • Participate in regular team meetings to provide updates and insights into administrative operations.

Qualifications:

1. Education & Experience
   • High school diploma or equivalent required; an associate’s or bachelor’s degree in business administration or a related field is a plus.
   • Proven experience in an administrative or office management role, preferably in the construction, roofing, or similar industry.
2. Technical Skills
   • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and project management software (e.g., JobNimbus, Buildertrend, or similar).
   • Familiarity with CRM systems and basic accounting software (e.g., QuickBooks) is preferred.
3. Organizational & Communication Skills
   • Excellent organizational skills with the ability to manage multiple priorities and deadlines.
   • Strong written and verbal communication skills to interact effectively with customers, vendors, and team members.
4. Problem-Solving & Decision-Making
   • Ability to identify and resolve administrative issues quickly and effectively.
   • Demonstrated aptitude for making sound decisions in a fast-paced environment.
5. Customer Service Orientation
   • A customer-focused attitude with the ability to handle inquiries professionally and empathetically.
   • Experience providing exceptional support to clients and colleagues.
6. Additional Qualifications
   • Knowledge of construction terminology, processes, and permit requirements is a plus.
   • Ability to adapt to changing priorities and take initiative in improving administrative processes.
   • Strong attention to detail to ensure accuracy in all documentation and reporting.

Candidates should demonstrate a strong work ethic, reliability, and a team-oriented mindset. This position offers an opportunity to contribute to the efficiency and success of a growing roofing company.